Feature Suggestions
If you take a look at the Release Notes section of the Help Centre, you can see a record of the feature updates we've made to our eyworks system over the past few years. When choosing what features we prioritise for our development roadmap, we want to put our customers' need first where possible. Feature Suggestions is a place where we can hear from our customers directly: what you need from the system, what improvements can be made, and how quickly you need them.
Customers can access Feature Suggestions through the either eyworks or eylog web system.
On eyworks: Click on the Feature Suggestions link in the footer.
On eylog: Hover over the 
button and click Feature Suggestions.
Why should I use Feature Suggestions?
Is there a feature you desperately want on the system? You might not be the only one.
Feature Suggestions isn't just a place where you can let your voice be heard, it's a place where you can see what other customers are thinking and vote on your favourite ideas. We make sure to read through the posts regularly to see which ones are most popular, and adjust our development pipeline accordingly. Some of the suggestions might even come from our development team, as a way of gauging reactions to planned features.
The more people who use Feature Suggestions, the more information we have to work with when it comes to planning our next steps. So if there's something you really need, don't stay quiet!
By using Feature Suggestions you can:
- Tell us about your ideas for new features.
- See other customers' ideas and vote on the ones you want.
- Comment on posts.
- Turn on notifications to keep yourself up-to-date on the features you really want.
Make a suggestion
- To add a new idea, click on
from the
eyworks Suggestions Board.
- A box will pop up like the one above.
- Add a title for your idea, and a description that goes into more detail.
- Once you've finished typing your suggestion, you might see an extra section appear underneath called Similar posts. This uses AI to scour the other posts on our suggestions board to determine if your idea is similar to any that have already been posted. If you find that someone else has already added your idea, then click on the post to open it, and you'll be able to upvote or add a comment.
- If your idea hasn't been added yet, then click Submit Post to add it to the board.
- If you toggle the Create more button on before submitting then you'll be able to keep adding ideas until you're satisfied.
Engage with other posts
The 
eyworks Suggestions Board is where you can see the ideas other customers have posted. Use the 
, 
, and 
icons to switch between views. If you find a suggestion you really like, click on 
to upvote it. You'll then be asked an additional question on how important this feature is to have. Try to answer questions like these so we have a better idea of how to prioritise our development of new features.
By clicking on a post you can see more details and add a comment. You can even subscribe to the post by clicking on the 
button, so that you're notified by email whenever there's an update on this suggestion.
Once the product team sees a post, they can add a status to indicate its position in the product lifecycle. These statuses will be updated as part of the product team's regular reviews.
List of statuses that will be assigned to posts
Under consideration: The suggestion is open for upvotes and comments.
Curious to know more: The team wants more feedback or additional details before deciding.
Planned for future development: The suggestion is planned for a future release.
Parked for now: The suggestion has been reviewed but has not been prioritised due to limited demand and impact.
In development: The team is currently working on implementing this feature.
Already available: The feature is already available to use and the product team will add a comment explaining where.
Released: The suggestion has been implemented and released.
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