Getting Started: Sending messages through the system

Getting Started: Sending messages through the system

There are two ways of communicating with parents and employees on the system Conversations and Messages. Conversations are better for quick, back-and-forth communication in the form of direct messages. Messages are more akin to emails, ideal for sending official announcements and updates, and can also be used to communicate with enquiries.

Using conversations

Conversations can be created with individual parents/employees, or with groups that can include both parents and employees. 
  1. Click on the  icon in the top right. 
  2. Click Create New. This will bring up the active children at your nursery, with their parents/carers listed beneath them.
  3. Filter the results by the child/parent's name or room using the fields at the top.
  4. Check the box next to a parent's name to add them to the conversation. Checking the box next to a child's name will select all of their parents/carers.
  5. To create a conversation with an employee, click on the Select Employee button. This will bring up a list of employees, sorted by their user roles. Check the box next to an employee's name to add them to the conversation. Checking the box next to a user role will select all of the employees in that role.
  6. Checking more than one parent or employee will automatically make this a group conversation.
  7. Click Start Conversation.
  8. Type your message into the box at the bottom.
  9. Click  to send the message.
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Using messages

Messages can be sent individually or in bulk. Parents receive all messages internally, through the eyparent app. Employees can either receive messages internally or externally: through the system, or through their external emails. You can change the message delivery settings for employees in Branch/Nursery settings. Enquiries will only receive messages through an external inbox.
  1. Click on  Messages in the sidebar.
  2. Use the tabs in the top right to switch between the messages for Children, Employees, or Enquiries.
  3. Click the  icon in the top right, next to the search bar.
  4. Under the To field, type in the name of the parent/employee/enquiry and select them from the list. 
  5. To send the message to multiple recipients, click on Select Multiple Recipients, just above the To field. Filter the recipients using the fields and select the ones you want from the list, then click Close.
  6. Type in the Subject, add an Attachment if necessary, and type your message into the text box.
  7. Click Send.