Setting up the Management Team for conversations

With the eyparent app, parents are able to use the Conversations feature to send direct messages to employees at your childcare setting. Specifically, parents can only send messages to people who have been added to the Management Team.

The Management Team is simply the name of the group of employees who are able to receive messages from parents. You can change the members of the team in System Settings if you are a Company Admin, HR Admin, Area Manager, or Branch Manager. You have a choice between letting parents message team members individually, or only allowing them to message the management team as a collective.

As part of the initial release, by default, all users with the Nursery Manager role are in the management team. If there are no users with the Nursery Manager role on a branch, the Company Admin will be added automatically instead. 

Note that the management team is branch-specific, and must be set up separately for each branch. Also, unlike parents, any employee with access to the web system is able to initiate a conversation with a parent regardless of whether they are on the management team.

1. Go to  > System Settings. 
   
2. Click on the Parents tab in the sidebar. 
   
3. Click the  icon to edit the members of the Management Team.
   
4. The name of the group is locked to editing, but you can change the name of the Group Description by clicking on that field.
5. Click on the Employees field to bring up a list of users, grouped by their role.
   
6. Check the box next to an employee to select them individually, or select every user within a role by checking the box next to that role. 
   
7. When you've selected the team, consider whether to allow parents to message team members individually. If so, check the box next to Allow parents to start a conversation with individuals. If this option is not selected, parents will only be able to start group conversations with the whole management team.
8. Click Update to save your changes. 

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