Setting up the Management Team for conversations

With the eyparent app, parents are able to use the Conversations feature to send direct messages to employees at your childcare setting. Specifically, parents can only send messages to people who have been added to the Management Team.

The Management Team is simply the name of the group of employees who are able to receive messages from parents. You can change the members of the team in System Settings if you are a Company Admin, HR Admin, Area Manager, or Branch Manager.

As part of the initial release, by default, all users with the Nursery Manager role are in the management team. If there are no users with the Nursery Manager role on a branch, the Company Admin will be added automatically instead. 

Note that the management team is branch-specific, and must be set up separately for each branch. Also, unlike parents, any employee with access to the web system is able to initiate a conversation with a parent regardless of whether they are on the management team.

1. Go to  > System Settings. 
   
2. Click on the Parents tab in the sidebar. 
   
3. Click the  icon to edit the members of the Management Team.
   
4. The name of the group is locked to editing, but you can change the name of the Group Description by clicking on that field.
5. Click on the Employees field to bring up a list of users, grouped by their role.
   
6. Check the box next to an employee to select them individually, or select every user within a role by checking the box next to that role. 
7. Click Update to save your changes. 

• Related Articles

• Deactivating settings

  If there are options in Global Settings and System Settings that you don’t want to be usable for a time, but which you don’t want to delete, you can make the setting inactive. For instance, there may be a product that you no longer provide, but which ...

• Integrating with Almas

  Almas integration is available for free to customers using Almas’ Optima software who have both eymanage and eylog. Choosing to integrate with Almas connects the Optima software with the staff register on eylog. When staff use the Optima biometrics ...

• Modifying session rates

  You can change the session rates for any Session Types you've set up, at any time. Using the Modify Rates button, you're able to schedule when these rate changes will take effect, while ensuring that rates for sessions prior to the change will remain ...

• Customising leave reasons for children

  When you deactivate a child’s profile you’ll be prompted to select a reason why they’ve left the setting. You can customise the options that appear in settings. In the top right, click on > Global Settings. Click on eyenquiries in the sidebar. Go to ...

• eymanage - REST API's

  This page documents the Public API for eymanage platform of eyworks. eymanage uses a standard OAuth 2.0 system. Postman can be useful to test your API calls without having to code anything. We’ve created a Postman collection that makes authentication ...