Do we need a WiFi connection at the nursery?
Yes, the eyworks suite uses WiFi to connect to the internet and to upload the data to the eyworks servers. However, the eylog tablet application also works in an offline mode which allows you to record observations even without internet connectivity, for example during outdoor visits to the garden/forests.
Does anything need to be installed on our nursery computers?
No, all that is needed is a web-browser (such as Google Chrome or Safari) and you can access the eyworks suite from anywhere where there is an internet connection.
How many tablets do we need?
At a minimum we recommend having one tablet per group or room. At the other extreme, you can have one tablet per nursery practitioner. If a room has more than 2-3 nursery staff, it may become difficult for the staff to share the tablets, however you can add more at any time as you work out what suits your team.
Yes, the eylog tablet application runs on both iPads (iOS 11 and above) and Android (Android 9 and above) tablets with a minimum 7 inch screen. The eyparent app is also available on both iOS and Android on all mobile phones and tablets.
Can we use eylog in the garden or when we go for an outing?
Yes, the eylog tablet application works in an offline mode which allows you to record observations from anywhere. Once you return to the nursery and a WiFi connection is available, the tablet will automatically be synchronised with the eyworks server and all data will be saved as normal. All other features on eyworks would need an internet connection as they require real-time information from our servers.
How long will it take to set us up on eyworks?
We will set up your system within 1-2 working days of receiving your contract sign up documents, including importing child and staff profile data. An onboarding call will be scheduled with our Support and Training team during your first week. We understand that implementing a new system is a big commitment and we are here to help along the way.
Our eyworks team can import any child and staff profile data provided at no extra cost during your system set up.
What training options are available for our team?
Here at eyworks we have a dedicated training team that are experts across our products who can be booked for online and onsite training. Training is optional and a lot of customers say that with our demo and onboarding process combined with the ease of use of the products, they don’t require initial training.
How do I add a new nursery branch to my account?
Please contact our sales team at sales@eyworks.co.uk or by calling 0330 088 2008 - Ext. 1 to enquire about adding another nursery branch to your eyworks account.
How do I increase my child limit?
Please contact our support team to enquire about increasing your child limit. You can reach support through the in-system chat, by emailing them at support@eyworks.co.uk, or by calling 0330 088 2008 - Ext. 2.