Sending a message to a parent

Sending a message to a parent

You can see a record of all communications with parents, staff members, and enquiries in  Messages. This is also where you can send messages to them. Depending on what setting you chose for Message Delivery in Nursery/Branch Settings, they may receive these messages in the Communication tab of their profile, or in their email inboxes. 

Sending a message to a single parent
  1. Click on  Messages in the sidebar.
  2. Make sure you’re in the Children tab.
  3. Click the  icon in the top right, next to the search bar.
  4. Under the To field, type in the name of the child/children whose parent you want to message, and select them from the list. Children with the same parents are grouped together.
  5. Type in the Subject, add an Attachment if necessary, and type your message into the text box.
  6. Click Send.
Sending a message to multiple parents
  1. Click on  Messages in the sidebar.
  2. Make sure you’re in the Children tab.
  3. Click the  icon in the top right, next to the search bar.
  4. Click on Select Multiple Recipients, just above the To field.
  5. In the pop-up window, click on the various fields to filter parents/children by Rooms, Tags, and Filters. Clicking on the Children field will let you pick children from the filtered list. 
  6. Check the boxes next to the names of the children to select them the parent you want to message, or select All. Children with the same parents are grouped together.
  7. Click Close.
  8. Type in the Subject, add an Attachment if necessary, and type your message into the text box.
  9. Click Send.
Sending a message to parents using a template
  1. Click on  Messages in the sidebar.
  2. Make sure you’re in the Children tab.
  3. Click the  icon in the top right, next to the search bar.
  4. Click Select Template in the top right.
  5. Fill in the details in the pop-up window:
    1. Process: This is essentially the type of template you’re using. Either a Debtors Letter or a Custom template. This is a required field.
    2. Template: The template you’re using. Which templates you can select depend on which Process you chose. This is a required field.
    3. Filters - Rooms: Click on this field to select which rooms you need the children to be a part of.
    4. Filters - Tags: Click on this field to select which tags children need to have.
    5. Filters - Parental Details: Click this field to select which details parents need to have checked on the Parental Details tab of the child profile.
    6. Children: Click on this field to choose which children’s parents you want to receive this email. You can see the name of the parents in square brackets. Who appears in the list depends on what Filters you set.
  6. Click Add.
  7. You can edit the template if required, then click Send.

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