Sending a message to a staff member

Sending a message to a staff member

There are two ways of communicating with parents and employees on eymanage: Conversations and Campaigns. Conversations are better for quick, back-and-forth communication, in the form of direct messages. Campaigns are more akin to emails, and are ideal for sending official announcements and updates.

You can see a record of all campaigns to parents, employees, and enquiries by going to the sidebar and clicking on  Campaigns. This is also where you can send communications to them.  Depending on what setting you chose for Message Delivery in Nursery/Branch Settings, they will either receive these messages in the Communication ​tab of their profile, or in their email inboxes. 

Sending a campaign to a single employee
  1. Click on  Campaigns in the sidebar.
  2. Click on the Staff tab in the top right.
  3. Click the  icon in the top right, next to the search bar.
  4. Under the To field, type in the name of the staff member and select them from the list.
  5. Type in the Subject, add an Attachment if necessary, and type your message into the text box.
  6. Click Send.
Sending a campaign to multiple employees
  1. Click on  Campaigns in the sidebar.
  2. Click on the Staff tab in the top right.
  3. Click the  icon in the top right, next to the search bar.
  4. Click on Select Multiple Recipients, just above the To field.
  5. In the pop-up window, click on the Rooms field to select which rooms recipients need to belong to.
  6. Below, a list will appear of all staff members belonging to those rooms. Check the boxes next to their names to select them, or select All.
  7. Click Close.
  8. Type in the Subject, add an Attachment if necessary, and type your message into the text box.
  9. Click Send.
Sending a campaign to employees using a template
  1. Click on  Campaigns in the sidebar.
  2. Click on the Staff tab in the top right.
  3. Click the  icon in the top right, next to the search bar.
  4. Click on Select Template in the top right.
  5. Fill in the details in the pop-up window:
    1. Process: This is essentially the type of template you’re using. Either a Staff Letter or a Custom template.
    2. Template: The template you’re using. Which templates you can select depend on which Process you chose.
    3. Filters - Rooms: Click on this field to select which rooms you need recipients to be a part of.
    4. Filters - Tags: Click on this field to select which tags recipients need to have.
    5. Staff: Click on this field to choose which staff member(s) you want to receive this email. Who appears in the list depends on what Filters you set.
  6. Click Add.
  7. You can edit the template if required, then click Send.
Sending an announcement
Announcements are sent to all staff members on the system, and can also be seen by practitioners on the eylog app.
To send an announcement, Message Delivery must be set to System Messages in Branch/Nursery Settings.
  1. Click on  Campaigns in the sidebar.
  2. Click on the Staff tab in the top right.
  3. Click the  icon in the top right, next to the search bar.
  4. Make sure the Announcement option is checked.
  5. Type in the Subject, add an Attachment if necessary, and type your announcement into the text box.
  6. Click Send.

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