The communication tab on the staff profile

The communication tab on the staff profile

The Communication tab of a staff member’s profile keeps a record of all messages sent to this staff member. Use the buttons in the top left to sort between Sent (as in sent by a user on the system) and Received (as in received by the staff member in question) messages. 

Viewing a message
  1. Click on  Staff in the sidebar.
  2. Click on a staff member’s name to bring up their profile.
  3. Click on the Communication tab.
  4. Click on a message from the list to view it. Attachments are shown at the bottom of the page.

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