Viewing communications on the eyparent app

Viewing communications on the eyparent app



Communications are messages sent to you from your childcare provider,. These can be sent out individually, or to multiple parents at once. You can see all the communications you've received on the eyparent app.
  1. Tap the  icon at the bottom of the screen.
  2. Go to the Communication tab.
  3. Tap on a communication to open it. 

Replying to communications

Your nursery can choose whether or not to let you reply to communications. If you have the option, this is how to reply:
  1. Open a communication.
  2. Tap the Reply button.
  3. Type your message into the text box.
  4. Tap Send.
Alert
You will only be able to reply to communications sent after the nursery has turned on replies for parents.

Viewing legacy messages

With the introduction of the updated eyparent app, unless the nursery is eylog-only, parents and employees are no longer able to use the old messaging system. However, you can still see a record of all messages sent and received before the update went live through the Legacy tab.
  1. Tap on the  icon.
  2. Tap on the  icon in the top right.
  3. Use the Inbox and Sent tabs to cycle between received and sent messages. 
  4. Tap on a message to view it.