Viewing communications on the eyparent app

​​

​

Communications are messages sent to you from your childcare provider,. These can be sent out individually, or to multiple parents at once. You can see all the communications you've received on the eyparent app.

1. Tap the  icon at the bottom of the screen.
   
2. Go to the Communication tab.
   
3. Tap on a communication to open it. 
   

Replying to communications

Your nursery can choose whether or not to let you reply to communications. If you have the option, this is how to reply:

1. Open a communication.
   
2. Tap the Reply button.
   
3. Type your message into the text box.
   
4. Tap Send.

You will only be able to reply to communications sent after the nursery has turned on replies for parents.

• Related Articles

• Viewing legacy messages on the eyparent app

  With the introduction of the updated eyparent app, unless the nursery is eylog-only, parents and staff are no longer able to use the old messaging system. However, you can still see a record of all messages sent and received before the update went ...

• Viewing reports on the eyparent app

  As a parent, you can view reports on how your child is doing according to the development frameworks at your nursery, through the eyparent app. Once a report has been published to you, you can add comments and send it back to confirm that you’ve seen ...

• Viewing invoices/payments on the eyparent app

  A record of all invoices and payments can be found on the eyparent app. On the Home screen, there is a section called Account Summary, where you can see the current balance due to be paid, and the sum of any deposits that you've made. Tap View ...

• Viewing planning sheets on the eyparent app

  Planning sheets provide a plan on what a child should do next in order to progress in their learning goals, along with any resources and documents that you can use to help your child learn at home. As a parent, you can see any planning sheets that ...

• Viewing observations on the eyparent app

  Observations are a way for nursery staff to track how a child is progressing in their development. Parents can view all published observations for their children in on their Timeline. Viewing observations On your Home page, the most recent ...