Customising absence emails

Customising absence emails

When a staff member requests an absence through the system, they will begin to receive automatic emails. One for confirmation of the absence request, one informing them that the absence has been accepted, or declined. The contents of these emails can be customised in settings.
  1. In the top right click on  > Global Settings.
  2. Click on Email Templates & Letters.
  3. Go to Staff > Absence.
  4. Click on the  icon next to the email template you want to edit.
  5. Make your changes to the email. Placeholders enclosed in square brackets will be substituted with information from the system when the email is received. Typing [[ will give you a list of available placeholders. You can find out what each placeholder does here.
  6. In Reply To, select which email address should receive replies from this recipient.
  7. Click Save when you’re done.

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