Turning on replies for parents
By default, parents are not able to use the eyparent app to respond to internal messages sent by the nursery. However, you have the option to turn on replies for parents in your settings, which will add a Reply button to any new messages sent to parents on the app. Keep in mind that external messages are sent to a parent's email inbox, so they will always have replies enabled.
- Go to
> System Settings.
- Click on Parents.
- In the Messages tab, check Allow Replies to Messages.
- Click Save.
Parents will only be able to reply to messages sent after Allow Replies to Messages (Parents) has been turned on, meaning that the reply option will still be unavailable for old messages. Related Articles
Sending a message to a parent
There are two ways of communicating with parents and employees on eymanage: Conversations and Messages. Conversations are better for quick, back-and-forth communication, in the form of direct messages. Messages are more akin to emails, and are ideal ...Branch/nursery settings
In the Branch/Nursery tab of System Settings, you can fill out information about a nursery branch, and change some settings that affect functions on eymanage. Unlike Company/Nursery Chain settings, Branch/Nursery settings only affect one nursery ...Allow parents to request sessions online
If parent online booking is turned on, parents are able to request sessions for their children through the parent portal. To turn on parent booking: In the top right, click on > System Settings. Click on Session Types. In the top right, click on ...Invoice settings for a nursery branch
You’re able to edit how invoices function on the system through Invoice Settings. The Invoice Settings you assign for a nursery branch are the default for any children added to that branch. Unlike individual invoice settings, branch invoice settings ...Sending a message to a staff member
There are two ways of communicating with parents and employees on eymanage: Conversations and Messages. Conversations are better for quick, back-and-forth communication, in the form of direct messages. Messages are more akin to emails, and are ideal ...